TOPICS COVERED:

• How to Set Up the Dispute Resolution Meeting
• What to Do Before You Meet
• Procedural Agreements and Ground Rules
• Successful Strategies for Achieving Voluntary Settlements
• Specific Techniques the Pros Use
• What to Look Out For

 DESIGNED FOR:

Business owners and managers , attorneys, mediators, project managers, institutional and organizational staff, and anyone who deals with conflict as a negotiator or dispute resolver or who will be entering a situation where disputes can be expected.

OBJECTIVE:

Provide the skills needed to settle disputes and lawsuits voluntarily, in ways most likely to minimize expense and risk, and maintain business relationships.

FORMAT:

Workshop 3 - 6 hours - including lecture, discussion, and practice exercises. Extensive written materials include model initiating letters, pre-meeting worksheet, model agenda, and model language tools.