Joy
at Work?
More than just a good idea. Make it your
culture.
If
people really are the key, then what kind of place attracts
and keeps the best people?
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"Continental
has raised its overall ranking more than any other
company in the 1990's." - Fortune Magazine,
1998 report on the Most Admired Companies in America.
"It's
about making Continental a place where people are
happy to come to work.
"We didn't just change the symptoms of what
was wrong with Continental. We changed Continental.
We changed its corporate culture from top to bottom."
Gordon Bethune on the turnaround at Continental
Airlines.
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Creating
Joy at Work may sound like an airy-fairy concept in
the hard-nosed world of business, but let's consider what
this workshop is designed to accomplish:
- Create
a better atmosphere at work.
- Create
an infrastructure to sustain that atmosphere organization-wide.
- Track
and measure success against that goal.
What matters most for success in business?
Beyond
the noblest of mission statements is the corporate
statement: Make money for the shareholders.
The
harsh reality is that products and services
make money.
But
people make products. And marketing plans.
And sales calls. And back office systems.
Without
a good work environment, many great product
ideas will never be born, and a good number
of them will walk out of the door - to competitors
with better work environments.
"Although
the invention of the Post-it note might
have been somewhat accidental, the
creation of the 3M environment that allowed
it was anything but an accident."
(italics added)
Collins and Porras, Built to Last |
Without
a good work environment, morale plummets.
Effectiveness falls. Enthusiasm wanes. And
the desire to go the extra mile dissipates.
That's
why Joy at Work exists. To answer the
question: if people really are the key, then
what kind of place attracts and keep the best
people?
Now,
let's look at the business case for joy at
work.
Suppose
you had stock tips on two hot companies.
Both
companies have brilliant products. Both companies have
brilliant staffs. Both companies are well positioned for
the future.
While
visiting company A, you notice people obviously enjoy
being at work. Communication flows freely. People smile.
Problems arise, are discussed quickly, and resolved in
a friendly and mature manner. People are challenged to
do their best work. Newcomers are welcomed into the fold
from day one. The word on the street is that this company
is great place to work, and people are clamoring to get
in.
While
visiting company B, the cultural environment felt subtly
different. Morale seems low, and people constantly joke
about counting the days until their stock options vest.
Only certain people speak at staff meetings; only certain
people are asked their opinions. Everyone wants to work
on the hot projects, and look down upon those on the "dumb"
projects. Groups are cliquish, and noticeably unfriendly
with one another. Absenteeism is high.
Since
lots of companies can start with a splash, and even last
awhile, let's assume both companies are doing well.
Now
answer this:
- Which
of these companies is more likely to be able to sustain
the momentum of their initial success?
- Which
of these companies is likely to be forced to use valuable
available funds to cover the loss of key employees?
- Which
of these companies is more likely to "find"
a great idea that can result in whole new streams
of revenue?
- Which
company appears to be a better place for your
long term investment money?
Well
okay, you make good points - but how do you
do it? How can you actually build joy into
the workplace?
The
answer is surprisingly simple.
Joy
at work is not a question of mood. It's a question of
infrastructure. It's a question of which practices, in
the "trenches" of a company, are being rewarded
which are being punished, and how. It's a question of
which practices are valued. It's a question of culture.
If
strong, positive cultures happened automatically, we'd
have a very different world. These work environments or
cultures happen because they are designed to happen.
There
are specific principles that facilitate joy at work -
and, conversely, promote misery at work.
Once
these principles are identified, the next step is to develop
a "diagnostic eye" - an eye for finding those
values, practices, and organizational habits which support
joy at work.
Using
our Principles of Relationship Management ©
model, as well as the participants' own work experiences,
this workshop helps participants to:
- See
the principles that facilitate positive work environments.
- See
the role culture plays in the presence of joy, or misery,
at work.
- Diagnose
their culture to see its strengths and weaknesses.
- Develop
specific strategies for creating shifts towards a more
positive work environment.
- Develop
specific support systems to help ensure these strategies
are executed.
The
strongest argument for joy at work is also, perhaps, the
most obvious:
Given
a choice, people would rather be employed at a wonderful
place to work, than at a mediocre or miserable place to
work. So why not create a wonderful place to work?
Why
risk losing good people, when you can create an environment
that makes encourages them to stay?
Indeed,
why not make your workplace culture itself a selling point
of your organization?
More
details on how is Joy at Work accomplished?
Contact us or
see next.
Contact
us to conduct Creating Joy At Work workshops for your
organization.
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