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·Discover
your listening competence level (i.e.,
are you a good listener?). |
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·Identify
your own listening style. |
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· Explain the 3 levels of listening
and the effect each has on communication
and relationship. |
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·Use
techniques for getting the whole message.
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·Apply
the Listening Response System to help
others solve problems. |
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·Create
an important action plan for on-going
development. |
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| Course
Outline: |
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1.
Introduction and overview |
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Outline,
agenda, objectives, self-evaluation. |
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2.
Why are people poor listeners? |
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Brainstorm,
statistics about listening, exercise.
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3.
What kind of listener am I? |
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Self-evaluation,
practice session. |
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4.
What are the barriers to listening? |
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Types
of barriers, practice, video, attitudes
and their impact. |
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5.
How can I get the whole message? |
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The
3 levels of listening, practice, video,
listening at Level 1. |
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6.
How can I add value as a listener? |
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Listening
Response System, video, practice. |
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7.
Summary and review. |
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8.
Action plans
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| Contact
us
to create a system of listening within
YOUR organization. |
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