Business
Mediation
Skills Training - 40 Hours
Please
Note:
This is a training for individuals wishing
to become a professional mediator within their
organization or on their own. If you wish
to have your managers receive mediation training,
please see Mediation and Arbitration for Business..
You
can take this training as an individual through
the University of California Berkeley Extension.
It carries continuing education credits, including
MCLE credit for attorneys. Also available
to organizations directly through Ron Kelly.
In
this intensive 40-hour training, you gain
the ability and confidence to resolve almost
any business dispute, as a mediator, negotiator,
or representative. Through lecture, discussion,
dispute simulations, and video, you'll learn
the skills and strategies of a successful
mediator. You learn how to create a planned,
step-by-step process to resolve nearly every
kind of business dispute.
We're
seeing an enormous upsurge in business mediation
in California.
Mediation
skills are now an essential part of your
professional training, whether you are in
law, business, human resources, project
management, or any other field where you'll
be dealing with disputes and conflict.
General
Description: This training mixes classroom
lecture and discussions, analysis of video
examples of different aspects of mediation,
and hands-on practice exercises. Guest lecturers
provide a detailed focus on several of the
most common areas for mediation of business
disputes. You will be involved in several
simulated mediations to practice your skills
and receive feedback, and will receive videotapes
of yourself for your own review. Topics
covered in the training are described below.
1
.Overview
Core
Concepts Of Mediation
Common
Types And Styles Of Business Mediation
Common
Issue Areas In Business Mediations
Working
With Different Common Participants In Business
Cases
Mediation
As Conflict Management
Mediation
As Dispute Resolution
2.
Dynamics of Human Conflict
Understanding
Structures Which Maintain Conflict and Contest
The
Shift From Blaming To Active Cooperation
3.
Elements of Conflict Management in Business
Mediation
Handling
Initial Contacts
Conflict
Assessment and Preparing Parties for Mediation
CM
Strategies for Face-to-Face Processes
CM
Challenges in Implementation of Settlements
4.
Mediating and Settling Business Disputes
Conceptual
Framework
Approaches
For Setting Up The Dispute Resolution Meeting
What
Needs To Be Done Before The Meeting
Upfront
Structuring Of The Hearing Or Meeting
Strategies
For Building Voluntary Settlements In Mediation
Hearings
Specific
Techniques For Mediators
What
To Look Out For
5.
Legally-Binding Written Agreements in the
Mediation Process
Agreements
To Mediate
Contract
Clauses Requiring Mediation
Legally-Binding
Voluntary Settlements in Business Cases
6.
Mediation Ethics
National
Model Standards of Conduct for Mediators
- SPIDR, AAA, ABA Sections
California
Participants' Rights Statement
How
Parties Get Into Mediation - Ethical Issues
7.
Protecting Sensitive Information - Confidentiality
in Mediation
Overview
And History In California
Issues
In Practice
California
Statutes - Legal Protections
Ethical
Questions Related to Mediation Information
8.
Setting Up Dispute Resolution Systems
Design,
Ethical, and Public Policy Questions
Contact
us to provide professional mediation
training in your organization.
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